DESKTOP EDITION CLOUD EDITION SERVER EDITION THEMES GUIDES FORUM
Guides

Pay a refund

Sometimes, a business owes money to a customer and must pay a refund. Two basic situations may exist, requiring slightly different procedures:

Refunds from cash sales

In either the Bank Transactions or Cash Transaction tab, click New Bank Transaction or New Cash Transaction and select Spend money:

14 PM OR

36 PM 03 PM

A payment entry screen will appear. Complete the form as you would for any other payment. In particular, complete a line item for the refund:

Click Create when the form is complete. Remember to pay the customer.

Refunds of credit balances

Customer credit balances will be automatically applied to the customer’s next invoice:

But if the next invoice is unlikely to be issued soon or the customer has requested the credit be refunded, spend money to reduce the credit balance. Most procedures are identical to refunds from cash sales as described above. However, for Account, select Accounts receivable, then select the Customer and enter the amount paid to the customer. Leave the Invoice (optional) field blank.

Click Create to save the transaction.

Caution
Refunding a credit balance only reduces the customer’s Accounts receivable balance. It does not adjust inventory or tax accounts. To do that, you must issue a credit note first.

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