Frequently Asked Questions

This page contains the answers to the most frequently asked questions about Cloud Edition.

If you can’t find an answer to a question, please send an email to

Search through our Guides to learn how to set up, configure, and use Manager.

    How Can I Reset Forgotten Password for Administrator Account?How Can I Change, Add Or Remove Payment Methods?How Can I Change My Domain Name?Where Can I Find My Invoice History?What Payment Method Options Are Available For Cloud Edition?Why Was My Card Declined?What Can I Do If I Have Been Overcharged?Can I Get A Refund If I Cancel My Subscription?How Can I Change My Cloud Edition Email Address?How Can I Transfer My Business From Desktop Edition to Cloud Edition?How Can I Get a Backup If I Lose My Business Data?How Can I Update My Billing Information?How Do I Cancel My Subscription?Can I Restore Deleted Business?How Can I Change My Subscription Plan?
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